TENANT SERVICES
Tenant requests for any services involving temperature control, lights out, plumbing, electrical, etc. problems should be directed to the Administration Office by E-MAIL. Your request will be dispatched so that your issue is resolved quickly. You will be updated by e-mail when your work order has been completed. If you wish to report issues personally please contact our Tenant Services Coordinator in our Administration Office at 416-289 6628.
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Garbage collection is scheduled daily Monday to Saturday 6:30 pm
to 8:30 pm. If you take your garbage down to the dock area,
please ensure that recycling and garbage are placed in the
proper container and are not on the dock floor.
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Restaurant Tenants are responsible for their own garbage
removal. Please ensure that garbage is deposited in a clean and
safe manner. Grease bins on the loading dock areas are
handled by a premier supplier of contract
cleaning services. Care and maintenance of the grease
traps in the tenant units is the responsibility of the tenant.
We have recycling containers for glass, cans, etc. in the loading
dock areas. Please read the labels on these containers to ensure
that the proper items are put in the containers to ensure they are
not contaminated.
Deliveries
The use of our loading dock for large or after hours deliveries
should be arranged by calling the Administration Office to ensure
access into the building. No deliveries will be allowed after-hours
without prior approval. Any large moves or heavy items are required
to be completed after-hours.
Each tenant at Terry Town Plaza has his
individual Mailbox located at his own
entrance.
Our security team is on-site 24 hours a day providing interior and exterior mobile patrol, close circuit television camera surveillance, crime prevention and intervention and emergency medical assistance. The security office is located on the basement floor. We offer an after-hours security escort service. Please call 416-289 6628 to make your request.